1. Introduction
Vantage Creative Company ("Vantage," "we," "us," or "our") is a full-service media and creative agency headquartered at 309 Court Avenue, Suite 855, Des Moines, Iowa 50309. We are committed to protecting the privacy and personal information of every individual who interacts with our website, services, and communications.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at vantagecreativecompany.com (the "Site"), engage with our services, or communicate with us. It also describes your rights and choices regarding your personal data.
By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our Site and services.
2. Information We Collect
We collect information in the following ways:
A. Information You Provide Directly
- Contact & Inquiry Forms: Name, email address, phone number, company name, and message content when you submit a contact or inquiry form.
- Service Booking: Project details, budget range, timeline, and business information when booking a consultation or service tier.
- Email Communications: Any information you voluntarily share when corresponding with us via email.
- Newsletter Subscriptions: Email address and name when subscribing to our communications.
B. Information Collected Automatically
- Log Data: IP address, browser type and version, operating system, referring URLs, pages visited, and timestamps.
- Device Information: Device type, screen resolution, and unique device identifiers.
- Usage Data: Clickstream data, session duration, and interaction patterns on our Site.
- Cookies & Similar Technologies: See Section 5 for full details.
C. Information from Third Parties
- Business contact information from publicly available sources or professional networking platforms.
- Analytics and advertising data from third-party partners such as Google Analytics.
- Referral information when you are directed to our Site from a partner or affiliate.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To respond to inquiries, process service bookings, and deliver the creative and consulting services you request.
- Communication: To send project updates, proposals, invoices, and other business-related correspondence.
- Marketing: To send newsletters, case studies, and promotional content — only where you have opted in or where permitted by applicable law.
- Site Improvement: To analyze usage patterns, diagnose technical issues, and improve the functionality and user experience of our Site.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
- Security: To detect, prevent, and address fraud, abuse, and other harmful or unlawful activity.
- Business Operations: For internal record-keeping, accounting, auditing, and other legitimate business purposes.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Contact and inquiry data is retained for up to 3 years from the date of last interaction.
- Client project data is retained for up to 7 years for legal and accounting purposes.
- Marketing and newsletter data is retained until you unsubscribe or request deletion.
- Analytics data is retained in aggregated, anonymized form indefinitely.
7. Data Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted to and from our Site.
- Access controls limiting data access to authorized personnel only.
- Regular security assessments and vulnerability monitoring.
- Secure data storage with reputable, compliant third-party infrastructure providers.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
8. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal retention obligations.
Portability: Request your data in a structured, machine-readable format.
Opt-Out of Marketing: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails.
Restriction: Request that we restrict processing of your data in certain circumstances.
Objection: Object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at business@vantagecreativecompany.com. We will respond within the timeframe required by applicable law (generally 30–45 days).
9. U.S. State Privacy Laws
Vantage Creative Company serves clients across the United States. Depending on your state of residence, additional privacy rights may apply to you:
California (CCPA / CPRA)
California residents have the right to know what personal information is collected, used, shared, or sold.
You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information.
You have the right to non-discrimination for exercising your privacy rights.
To submit a verifiable consumer request, contact us at business@vantagecreativecompany.com.
Virginia (VCDPA)
Virginia residents have the right to access, correct, delete, and obtain a copy of their personal data.
You may opt out of targeted advertising and profiling.
We will respond to verified requests within 45 days.
Colorado (CPA)
Colorado residents have rights to access, correction, deletion, and data portability.
You may opt out of the processing of personal data for targeted advertising.
Connecticut (CTDPA)
Connecticut residents have rights similar to those under the VCDPA, including access, correction, deletion, and portability.
You may opt out of targeted advertising and profiling.
Texas (TDPSA)
Texas residents have the right to access, correct, delete, and obtain a copy of their personal data.
You may opt out of the sale of personal data and targeted advertising.
Iowa (ICDPA)
As our home state, Iowa residents have rights to access and delete personal data we hold.
We comply fully with the Iowa Consumer Data Protection Act.
10. International Users & GDPR
Vantage Creative Company serves clients worldwide. If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
European Union / EEA (GDPR)
If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) applies to our processing of your personal data. Our legal bases for processing include:
- Contractual Necessity: Processing required to fulfill a contract with you or take pre-contractual steps.
- Legitimate Interests: Processing for our legitimate business interests, where not overridden by your rights.
- Consent: Where you have given explicit consent (e.g., marketing emails).
- Legal Obligation: Where processing is required to comply with applicable law.
EU/EEA residents have the right to lodge a complaint with their local supervisory authority. For cross-border data transfers, we rely on Standard Contractual Clauses (SCCs) or other approved transfer mechanisms.
United Kingdom (UK GDPR)
UK residents are afforded the same rights as EU residents under the UK GDPR and the Data Protection Act 2018. You may contact the Information Commissioner's Office (ICO) at ico.org.uk to lodge a complaint.
Canada (PIPEDA / Law 25)
Canadian residents are protected under the Personal Information Protection and Electronic Documents Act (PIPEDA). Quebec residents are additionally protected under Law 25. You have the right to access, correct, and withdraw consent for the use of your personal information.
Australia (Privacy Act 1988)
Australian residents are protected under the Privacy Act 1988 and the Australian Privacy Principles (APPs). You have the right to access and correct your personal information and to make a complaint to the Office of the Australian Information Commissioner (OAIC).
11. Children's Privacy
Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at business@vantagecreativecompany.com.
Upon verification, we will promptly delete any such information from our records. We comply with the Children's Online Privacy Protection Act (COPPA) and applicable international equivalents.
12. Third-Party Links
Our Site may contain links to third-party websites, platforms, or services that are not operated by Vantage Creative Company. These links are provided for your convenience and informational purposes only.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We strongly encourage you to review the privacy policy of every site you visit. Your interactions with third-party sites are governed solely by their respective policies.
13. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by placing a prominent notice on our Site.
Your continued use of our Site following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
VANTAGE CREATIVE COMPANY
Privacy & Legal Inquiries